Privacy Policy

ShellExa (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website https://shellexa.com or use our services.

1. Information We Collect

Personal Information

We may collect personal details such as your name, email address, phone number, company name, and billing information. This data is used to process transactions, provide support, respond to inquiries, and personalize your experience with ShellExa.

Device & Usage Data

We collect data about how you interact with our website and services, including IP address, device type, operating system, browser type, pages visited, and session duration. This helps us monitor performance and enhance user experience.

Cookies & Tracking Technologies

We use cookies and similar tools to analyze traffic, remember preferences, and enhance usability. You can adjust cookie settings through your browser. Some cookies may be essential for site functionality.

2. How We Use Your Information

We use collected information to:

• Deliver Services: To provide QA solutions, automate workflows, generate test reports, and deliver project outcomes.

• Improve & Innovate: To analyze service usage and develop better AI testing and automation tools.

• Customer Support: To respond to tickets, troubleshoot issues, and offer personalized assistance.

• Security & Compliance: To detect suspicious behavior, prevent fraud, and enforce terms of service.

3. Data Sharing & Disclosure

We never sell your personal data. We may share your information only in these situations:

• Service Providers: With trusted partners who assist with hosting, analytics, payment processing, and support (e.g., AWS, Stripe, Intercom).

• Legal Requirements: When required by law or in response to valid legal processes.

• Business Transfers: In case of a merger, acquisition, or sale, your data may be transferred with business assets.

4. Data Security

We use industry-standard security measures (e.g., SSL encryption, access controls) to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection against all threats.

5. Your Data Rights

Depending on your location, you may have the right to:

• Access: Request details about the data we hold on you.

• Correct: Ask for inaccuracies to be fixed.

• Delete: Request erasure of your personal data, subject to legal retention requirements.

• Opt-Out: Choose not to receive promotional emails or allow certain data uses (e.g., analytics or remarketing).

To exercise any of these rights, contact us at info@shellexa.com.

6. Third-Party Links

Our website may contain links to external sites (e.g., partner integrations or case studies). We are not responsible for their content or privacy practices.

7. Children’s Privacy

ShellExa is not intended for use by children under the age of 13, and we do not knowingly collect data from them. If such data is discovered, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes implies acceptance.

9. Contact Us

If you have any questions, feedback, or requests regarding this Privacy Policy, please reach out:

📧 Email: info@shellexa.com
🌐 Website: https://shellexa.com

By using ShellExa’s website or services, you consent to this Privacy Policy.